50 percent selling price carpet sale - we deliver samples to your private home! Contact Empire today to create a estimate As well as in property consultation.
On installation working day, I transfer all of the tiny knick-knacks, etc., and vacuumed, so they can shift the home furnishings. When the installers begin shifting the home furniture from the living room around into the kitchen, one of them kicks in excess of my weighty, massive glass dog bowl, and put a crack in the brand new porcelain tile we experienced just laid, together with causing an incredible drinking water mess.
As disappointed as I used to be with their 1:45 PM arrival for any early morning appointment, I greeted the installers with kindness and requested them their names prior to introducing my spouse and myself.
We’re sorry to listen to in regards to the deficiency of adhere to up you’ve received. We’d like to assist even further but we will’t locate your account. Make sure you deliver an e mail to customersupport@ empiretoday.com with your Get in touch with information, and we’ll get in touch with you to address your fears.
We had the entire household cleaned major tobottom by using a maid service whenever we closed. These fellas Slice every one of the flooring in each area inside.
November ten, 2018 at 1:22 pm We've utilized Empire to carpet rooms in my property in earlier a long time; our master bedroom staying The newest a single (6/7/18). We obtained a estimate for two other rooms at that time that has a want to do them inside a yr from reported date. We even picked the carpet we desired to have put in in the living room. The consultant at some time explained to us our quotation was good for any calendar year. I not long ago called the phone number over the consultant revenue company to state we wish to move forward on among the rooms. Nevertheless I remaining 3 distinctive messages, I didn't receive a return simply call. On my past simply call I bought “voice box total”. I'm able to only assume the agent now not functions for the organization. I then known as the primary number (choice 3) twice and was remaining on hold by both equally customer Associates for ten minutes ahead of I hung up.
I manage customers often, and this is not a constructive customer expertise. I'd need to know if there was an epic failure in servicing the customer and that is The explanation for my conversation today.
This career was a very compact job. How could it be that these kinds of a little position has experienced a great number of troubles and I cannot have a phone back again from ET? I suppose my selections can be to dispute the charges to my bank card company and wait around till ET decides They might like to complete the job.
They've got scammed the incorrect buyer and the rest of you need to awaken and quit shopping for their lies.
March twenty five, 2018 at 4:49 pm I purchased carpeting for four bedrooms arising on 4 a long time in the past which has a warranty. Warranty was for five years. Invested lots of money. Carpet was offered as best of the road stain resistant good quality carpet. Carpet will not be stain resistant and has extend in Each and every in the four bedrooms. My wife And that i are vacant nesters and have our kid in your own home every so often as well as quests. Very very low targeted visitors through the entire a long time. I contacted Empire Today and spoke using a rep named Rosemarie (562-741-1432) 1st I used to be advised that my challenge can be tackled with in every week. Two months glided by and no response. I called Rosemarie again and she or he to start with explained to me that I didn't Possess a warranty??? Following a discussion with Rosemarie, she pulled my account and said that I without a doubt had a five yr guarantee and her supervisor Annette can be contacting me.
October 8, 2018 at 9:56 pm I am scripting this publishing to precise my deep dissatisfaction With all the service that I've been given from your company. When I chose to utilize Empire to exchange the carpet in my basement, it was because of the representations on your website that you have had an “A ranking” with the Better Enterprise Bureau and experienced excellent excellent solutions with reasonably priced pricing. Whilst the product sales individual that was despatched to my dwelling was respectful and appeared Expert, every single particular person I have interacted with considering that then has left much to become preferred. In the beginning, I had been specified an believed time to the morning of Oct two, 2018. I took your complete working day off of labor to ensure that your contractors had access to the get the job done site. When the contractors ultimately arrived, it was nicely after midday. Upon their arrival, they went on the basement, lifted the carpet, and educated me that they'd not do the work for the reason that I'd asbestos tiles. My husband or wife spoke for the supervisor who then reported if we had a clear air certificate, they might do the operate. Ahead of I could go upstairs to search through my documents, your contractors had remaining And that i had wasted a complete day managing your company. Just after their departure, I known as your company and spoke into the installation supervisor who confident me that I'd receive an email confirmation along with a return of my deposit, as being the operate could not be done. This specific supervisor also provided me Using the name of a specific business he mentioned which i needed to use for asbestos remediation. I took the data, empire roofing reviews once more questioned him about my deposit, and was once again reassured. As of today, October eight, 2018, I'm nonetheless to obtain both the promised email or return on my deposit. As a result, I termed your business back again again and spoke to your representative who transferred me to the cancellation Office. I then spoke to another agent who explained to me that there were no refunds on the deposit and referred me to page 8 of my deal.
I referred to as back employing option 1 this time. I used to be told that Empire’s estimates are only very good for thirty times & that I would need to possess a product sales agent return to my house for an estimate. I asked for just a quote on these rooms at my June appointment so I would NOT have to spend my useful time repeating this process. Should I also mention that this will save time & money for Empire in travel charges & personnel hours? To add insult to damage (metaphorically speaking), I can get an car e-mail an automobile-bot reminder contact 24 several hours just before my new appointment. Hardly what I would consider quality customer service. But for The actual fact Will probably be cruel for the representative, perhaps we won’t be household for that appointment. I’d want to stick with a firm that I’ve hired Earlier but Empire, you are rendering it complicated me to do so all over again.
All things considered, I spend my workdays within a plush office without any guide obligations and these guys devote their time working day in and time out... pounding, lifting, moving heavy furnishings, and so forth. Staying greeted with hostility right out of your gate wouldn't inspire me to try and do the very best task I could do.
July 13, 2018 at 12:40 pm Wow, I want to say Another phrases that I’m emotion but that could only let you think that I am some un-educated donkey’s guiding. I've had calls all week regarding my appt. today, confirming it was likely to occur. My spouse And that i needed to take the day off do the job and received up at four:thirty am to filter out everything in our grasp bedroom in addition to a spare space, so we could have carpet mounted today. We concluded relocating every little thing around 8:00am. at eight:50am I had been calling customer service mainly because I hadn’t listened to from anybody yet. Although I had been on keep, I received a call from customer service stating they did not have sufficient installers do complete our put in today. Every little thing we individual which was in four rooms has become shoved into two rooms. I can Stay by doing this for the time it might consider them to set up carpet in two rooms but not than that.