We all know that this has actually been a discouraging expertise, and know that we’ve mentioned attainable solutions along with you. In case you continue on to obtain questions and/or problems make sure you Speak to us at customersupport at emprie-today.com.
We sense your stress and sincerely regret to hear that you were inconvenienced by this matter. We’ll be in connection with you shortly to to debate your knowledge, and start working in direction of an answer.
The carpet installers didn't survey their working location before you make their choice or they'd have discovered A further entrance they could have made use of.
We apologize for the lack of adhere to up you’ve been given, and we’ll be hunting into your concerns without delay.
Due to the fact your workforce couldn’t find the inspection, I was now informed that One more inspection needed to be done. I instructed Kim I didn’t want A different 1 and that the notes in my account ought to affirm I was authorized. I explained to Kim that I am extremely concerned about owning another inspection at this time. Back in September, I known as Kim in CS mainly because I wished to eliminate a wall and increase closets in the home. This was the appropriate time to make it happen since a full replacement was authorized. She confirmed It might be ok since the replacement is approved and notated on my account. So I moved ahead with the development. I questioned the contractor to restore The problem by the entrance doorway since I had been involved it had been acquiring worse and an individual could get wounded. I used to be instructed a new inspection was a necessity.
Once i questioned when we would receive the set up concluded I had been advised probably tomorrow, that is a Saturday. WTF ( very well that’s Superb) I requested to speak to your supervisor and was advised there wasn't one accessible Which 1 would contact me afterwards. I guess Later on is greatly employed at Empire. I would like these folks could working experience this example by themselves to allow them to see initially hand that I’m sorry indicates Nothing at all. You don’t confirm an appt four times than not exhibit up. My property is in complete disarray our 3 bathrooms are full of household furniture and can barley be utilized. Basically the upstairs Portion of my property is unusable and perhaps I might get the work finished tomorrow??? As I re-Dwell this Disaster to kind this my hypertension carries on to go ballistic. It’s been an hour or so and no phone through the supervisor…hum go figure. Customer Service is a dying art Within this nation. It's seemingly died at Empire Today…
We’re disappointed to listen to about the problems you have been going through along with your hardwood ground, and recognize that we’re at the moment working with a achievable Resolution to suit your needs. We’ll be adhering to up along with you before long, at the time we investigate this make a difference additional.
Thank you for sharing your working experience. We apologize that the installation experienced a rocky start, but are thrilled to hear that your work was concluded on your pleasure. For long term inquiries and/or concerns don’t be reluctant to contact us at customersupport at empire-today.com.
Crickets. I also knowledgeable them that After i did return the decision, I used to be informed my ticket would now check out Guarantee Repairs and they'd four business enterprise days to have again to me. They did not get back to me.
June twenty, 2018 at 4:34 pm Over a calendar year in the past, I financed new carpet with “Empire Today†for my household. All the things was wonderful till 12 months right after financing this carpet I noticed that my carpet empire roofing reviews was seeking pretty previous and experienced numerous wrinkles in different regions of my home. After i financed this carpet I had been advised with the profits individual that my carpet might be included by a lifetime warranty if just about anything have been to happen. I identified as “Empire today†and I spoke to somebody that then instructed me that my carpet guarantee expired and when my carpet has to be re-extend I will need to pay for that. I asked for to talk for the manager who reported that she'll demand me $199.00 to stretch my carpet, so I informed her alright. After that, a Contractor from “Empire today†arrived to my property to extend the carpet, he appears to be like at my carpet and states to me “sorry we've been not able to stretch this carpet because it was completed improperly from the start and we will need to re-do the complete carpet in your home to repair the situation. So the next business enterprise day I phone Empire today and asked for to speak to a supervisor who instructed me that in order to accurate the issue I will need to pay $seven hundred.
The carpet still will not be carried out. The installers arrived out late from the day they were scheduled and arrived with the incorrect carpet and never plenty of of it. We experienced to have in depth conversations with Lots of individuals from Empire for getting the proper carpet and Yet another installation day.
The truth is I discussed this company to people today in line at Meijer’s and they knew about empire and wouldn't rely on them for nothing. They have experienced friends and family who had seasoned related issues with empire. I see that the company responds to those speedily, Yeah Ideal, this is actually a corporation who don’t care about customer fulfillment or service.
We regret to hear that you just ended up inconvenienced by a hold off within your installation, and know that your buy was cancelled, for those who continue to obtain inquiries and/or fears you should Make contact with us at customersupport@ empire-today.com.
The crew Came and I could have not asked for just a nicer crew. They came with a smile on their own encounter and did the work and the place so Specialist and cleaned up all the things. They moved the Significant Television set for us and assisted transfer some home furniture. Brilliant Crew!!!!